Rudder — Support

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Rudder is a private expense tracker for iOS. Below are answers to common questions. If you need anything else, just email us.

Contact us
Email: rudder.support@gmail.com
We usually reply within 1–2 business days.

Frequently asked questions

Does Rudder connect to my bank?

No. Rudder never links to your bank account. You add transactions manually or by importing a statement file (CSV, PDF, or Excel) yourself.

Which file formats can I import?

CSV, PDF, and Excel (.xlsx and .xls) bank statements. The app reads the file on your device and lets you review the transactions before saving them.

Is my financial data private?

Yes. We don't show ads, we don't sell your data, and we don't track you across other apps. Your account and data are encrypted and isolated per user. See our Privacy Policy for details.

How much does Rudder cost?

Rudder is free to use with a limited feature set. When you create an account you get a 14-day free trial with everything unlocked. After the trial you stay on the free plan, and you can unlock all features permanently with a single one-time purchase — no subscription.

What's included in the free plan?

Unlimited manual transactions, categories, summaries and charts, budgets, multi-currency, and Face ID lock — plus one statement import per month and up to three recurring expenses. Unlimited imports, unlimited recurring expenses, subscription detection, widgets, and data export are part of the premium unlock.

How do recurring expenses work?

When you mark an expense as recurring, Rudder automatically generates it for future periods — you don't need to add it again each month. Because of that, don't also add the same expense manually every month, or it will appear twice. Rule of thumb: either mark it as recurring and let Rudder repeat it, or add it manually each time — not both.

How do I restore my purchase on a new device?

Open the app, go to Account, and tap "Restore purchases." Make sure you're signed in with the same Apple ID you used to buy.

How do I lock the app with Face ID?

Go to Account → enable "Face ID lock." Your biometric data is handled entirely by iOS and never leaves your device.

How do I export or delete my data?

In Account you can export your data, and you can delete individual transactions or your entire account. Deleting your account removes your financial data from our servers.

The sign of my imported transactions looks wrong — what do I do?

Different banks use different conventions for positive/negative amounts. In the import preview there's an "Invert signs" toggle that flips income/expense for all rows at once. You can also change any single row before confirming.

I found a bug or have a suggestion.

Please email rudder.support@gmail.com with as much detail as you can (and a screenshot if relevant). We read every message.